SermoNation Kiosk Writes Empty CD
KBase Article Number:
SSKB100000
Issue Description:
When SermoNation writes a CD the actual writing phase shows a time remaining of 00:00:00 and reaches 100% immediately, even though the audio source has valid audio. The resulting audio CD is not playable and shows up as invalid in any CD player or PC.
The appropriate codec may not be installed on the computer running SermoNation Kiosk. Verify that the specific audio file is playable using Windows Media Player 9 or higher on the computer burning the CD.
A computer that has the correct codec installed to play MP3 files may not have the proper codec installed to play every variety of MP3 files.